This is a short note to thank your company, particularly Innocent Mfeka, for their and his quick action, follow up and assistance following the break in which I disturbed.
The intruder, in his escape, triggered my neighbor's alarm, and I turned back from the initial chase
to secure my house and dog, and by the time I had run around to my neighbor's house, in the adjacent street, he was just arriving, in a matter of a few minutes. Other neighbors who had seen the chase
from my side had noted the perpetrators escape direction, and without hesitation, Innocent followed, unfortunately to no avail. Following this, Innocent radioed into your call center, checked the security of my neighbor's property. He then organized the police to come and take statements, informing me that this way the police would react far quicker than if I, as the homeowner organized it. This is probably routine, but it needs to be realized that we are not with Marshall Security.
Unfortunately, he was called away before I could even offer him a cup of tea.
Thank you too, Andre, , for the follow up you provided. Between you and Innocent, you gave a traumatic day, a silver lining.